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Sign in, reset a password, and what to do with an expired invite link

Who can do this: Admin, Manager, Foreman, Crew

By the end of this article, you will have set up your account from an invite, signed in to Trades at Work, set a new password if you forgot yours, and know what to do when an invite link no longer works. Your App URL is the first part of your company's web address in Trades at Work, the part before the site's own domain. Your admin chose it when signing your company up. It often looks like your company's name, but it is not always the same, so ask your admin if you are not sure.

Before you start​

  • Have your App URL, your email address and your password ready.
  • If you were invited and have not set up your account yet, you need the invite email. Set up your account with it first, as the first list of steps below describes.

Steps​

To set up your account from an invite:

  1. Open the newest invite email, "Join" followed by your company's name and "on Trades at Work", and select Accept invitation.
  2. On the page headed "Set up your account", type a password of at least 8 characters in New password.
  3. Type the same password in Confirm password.
  4. Select Accept invite.
  5. Sign in with that password, as in the next list of steps. APP URL is already filled in.

To sign in:

  1. Open the sign-in page, headed "SIGN IN": on the Trades at Work site, select LOG IN. On a phone, open the site's menu first. If you open the sign-in page from your company's own web address instead, APP URL is already filled in.
  2. Type your App URL in APP URL. The rest of the address is already shown after the box, so type only your App URL.
  3. Type your email address in EMAIL.
  4. Type your password in PASSWORD.
  5. Select SIGN IN →.

To set a new password when you forget yours:

  1. On the sign-in page, select Forgot your password?.
  2. On the page headed "RESET PASSWORD", type your App URL in APP URL. If the page is headed "Reset your password" instead, it asks only for your email: type it in the Email box, select Send reset link, and go on at step 5.
  3. Type your email address in EMAIL.
  4. Select SEND RESET LINK.
  5. Open the email "Reset your Trades at Work password" and select RESET PASSWORD →.
  6. On the page headed "SET NEW PASSWORD", type a new password of at least 8 characters in NEW PASSWORD.
  7. Type the same password in CONFIRM PASSWORD.
  8. Select SET NEW PASSWORD.
  9. Sign in with your new password, as in the list of steps above.

What you see​

  • After Accept invite, the sign-in page opens with APP URL filled in and says "You're all set — please sign in below with the password you just created."
  • After SIGN IN →, the app opens on your home screen, and the address in your browser starts with your App URL.
  • After SEND RESET LINK, the page says "CHECK YOUR INBOX" and "If an account exists for that App URL and email, a password reset link is on its way. Check your inbox and spam folder." It adds "The link expires in 1 hour."
  • After Send reset link, the page says "If an account exists for that email, a password reset link is on its way. Check your inbox (and your spam folder) for an email from Trades at Work." It adds "The link will expire in about an hour. You can return to sign-in once you've set a new password."
  • After SET NEW PASSWORD, the sign-in page opens and says "Password updated. Sign in with your new password below."
  • An admin can also send you a reset link. That email says that an administrator at your company "initiated a password reset for your Trades at Work account", and its link works the same way.

If something blocks you​

  • "Incorrect App URL, email, or password. Please try again." One of the three is wrong. Check your App URL with your admin, check your email address for a typing mistake, or set a new password with Forgot your password?.
  • "We couldn't find that company. Check your App URL and try again." What you typed in APP URL cannot be an App URL, for example because it is too short. Check your App URL with your admin.
  • "This account has been deactivated. Contact your administrator." Your admin has turned your account off, so it cannot sign in. Ask your admin.
  • "Too many attempts. Please wait a few minutes and try again." after SIGN IN →, "Too many attempts. Please wait a moment and try again." after SEND RESET LINK, or "Too many attempts. Please try again in a few minutes." after Send reset link. Too many attempts to sign in or to ask for a reset link were made in a short time. Wait up to 15 minutes, then try again.
  • "Too many attempts, please try again later" after SET NEW PASSWORD or Accept invite. Too many attempts to use reset or invite links were made in a short time. Wait up to 15 minutes, then select the button again.
  • "Session expired" on the sign-in page. You were signed out. Sign in again.
  • No reset email arrives. Check your spam folder. If it is not there, the App URL or email you typed may not match your account: check both with your admin, who can also send you a reset link.
  • "Please enter a valid email address." after Send reset link. The email address is not complete, for example because the part after the @ has no ending such as .com. Check it and try again.
  • "Validation failed" after SEND RESET LINK. The email address or the App URL you typed is not in a form the app accepts, for example an email address whose part after the @ has no ending such as .com. Check both and try again.
  • "Validation failed" after SET NEW PASSWORD or Accept invite. The link was cut short or changed when it was copied. Open the link from the email again. If you copy it by hand, copy all of it.
  • "RESET LINK IS INVALID OR HAS EXPIRED", with "This reset link is invalid or has expired. Reset links expire after 1 hour. Please request a new one below." after SET NEW PASSWORD. The link is more than an hour old, was already used, or a newer reset email replaced it. Select REQUEST NEW LINK, which opens the reset page again, and use the link in the newest email.
  • "INVALID RESET LINK", with "This link is missing a token. Please check the email you received and click the link again, or request a new one below." The link opened without its end. Open the link from the email again, or select REQUEST NEW LINK.
  • "Password must be at least 8 characters." after SET NEW PASSWORD. Type a password of 8 characters or more.
  • "Both passwords need to match." after SET NEW PASSWORD, or "Passwords do not match." after Accept invite. The two boxes hold different passwords. Type the same password in both.
  • "Invite link is invalid or has expired", with "This invite link is invalid or has expired. Please request a new invite from your administrator." after you choose a password and select Accept invite. The invite link has expired, or a newer invite email replaced it. Ask your admin to send the invite again, then use the link in the newest invite email: sending an invite again stops the link in the earlier email from working. Back to sign in on that page opens the sign-in page. If you have already set up your account, sign in instead.